Terms & Conditions

Product Information:
Listed specifications for each model are used as a guideline and are done to the best of our knowledge. Weight , size , mAh or way the pack is built maybe slightly different. Prices are subject to change without notice.


Shipping Terms & Conditions:

SMC Racing is not responsible for any packages once they have been delivered. Refunds and/or replacements of products (including shipping costs) will not be given. Once an item has been labeled delivered by the tracking number, responsibility of that package belongs solely to the customer. SMC Racing will not refund an order due to package theft. SMC Racing highly recommends purchasing shipping methods with signature confirmation. A couple of extra dollars spent for signature confirmation ensures your package is not stolen once it has been delivered. Any other issues regarding shipping deliveries (damage, delay, etc.) is handled by the shipping company selected.

USPS Priority shipping isn't a guaranteed service.  In most cases you will get it in 2 to 3 days.  The USPS tracking isn't as good as UPS and if there is an issue with a package it takes more time to resolve the issue with USPS.    

Please read our warranty info listed below. If you agree to these warranty conditions you can proceed with your purchase.  By agreeing to these conditions you acknowledge our warranty terms and conditions.

All packs are shipped with a sticker showing the voltage of each cell and dated.  This guarantees the pack is free from defects and in working condition.  


Battery Swelling/Puffing:

Swelling/Puffing is not considered as a defect and isn't part of our warranty .  Typically this is due to improper use or misuse.  We make sure to offer packs that have been tested and are known to be reliable and have a good cycle life when treated properly. If you follow the proper care and maintenance recommended in our instrcution sheet and use the packs in a proper application you will have good cycle life out of our packs.

 

Battery Limited Warranty / Warranty Period

Exclusive Warranty: Superior Matching Concepts, Inc., (SMC) warranties that the batteries purchased will be free from defects in materials and workmanship at the date of purchase by the Purchaser.

Limited Warranty: SMC reserves the right to change or modify this warranty without notice and disclaims all other warranties, express or implied.

(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty covers only those Products purchased from an authorized dealer that has purchased the Batteries from an authorized SMC distributor. Third party transactions are not covered by this warranty. Proof of purchase is required for warranty claims.

 

(b) Limitations- SMC MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.

 

(c) Purchaser Remedy- SMC’s sole obligation hereunder shall be that SMC will, at its option, replace any Product determined by SMC to be defective. In the event of a defect, this is the Purchaser’s exclusive remedy.

 

Replacement decisions are at the sole discretion of SMC. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of or to any part of the Product. This warranty does not cover damage due to improper installation, operation, maintenance or attempted repair by anyone.

 

SMC DOES NOT INSPECT OR REPAIR BATTERIES. 

  • Never ship LiPo batteries to SMC. It’s illegal to ship damaged LiPo Batteries.

  • Your local hobby store and/or place of purchase cannot provide warranty support or replacement. SMC will replace Product, free of charge, if it has a defect in materials or workmanship at the date of purchase. If this is the case contact SMC.

 

Damage Limits

SMC SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the liability of SMC exceed the individual price of the Product on which liability is asserted. As SMC has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly the user accepts all resulting liability.

 

Damaged/Crash Replacement Program

All SMC packs come with 1 year damage or crash replacement program which allows you to get a damaged/crashed pack to be replaced at 30% off the regular sale price listed on our website plus shipping charges.  A valid proof of purchase is required and it must be within the 1 year period. 

 

Steps to get a pack replaced under this program:

  1. Email a copy of a valid sales receipt that clearly shows the date and that the item is an SMC pack.
  2. Take a picture of the damaged/crashed pack.
  3. Include your shipping address with the email.  A Paypal invoice will be sent to pay for the replacement pack.

  SMC reserves the right to deny replacement to any serial abusers of this replacement program.